Terms & Conditions
Terms & Conditions
Welcome to Guru Plumbing! The Terms and Conditions govern your use of our website and the purchase of our services and products. Please read these terms carefully, as they form a legally binding agreement between you and Guru Plumbing. By accessing our website and making a purchase, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.


  • “Guru Plumbing,” “we,” “us,” or “our” refers to Guru Plumbing, the company providing the services and products.
  • “Website” refers to the Guru Plumbing website, accessible at https://guruplumbing.com.au/
  • “User,” “you,” or “your” refers to any person who accesses or uses our website.

    2.General Terms

    2.1 Eligibility: You must be at least 18 years old and have the legal capacity to enter into a contract to use our website and purchase our services and products.

    2.2 Accuracy of Information: You agree to provide accurate, current, and complete information when using our website and making a purchase. We reserve the right to refuse access to our website or cancel orders if any information provided is inaccurate, misleading, or incomplete.

    2.3 Prohibited Use: You agree not to use our website for any illegal, unauthorized, or prohibited purposes. This includes, but is not limited to, engaging in any activity that may disrupt or interfere with the proper functioning of our website or circumvent security measures.

    3.Product and Service Information

    3.1 Product Descriptions: We strive to provide accurate and detailed descriptions of our products and services on our website. However, we do not warrant that the descriptions are error-free, complete, or current. If you encounter any discrepancies or have any questions, please contact our customer support team.

    3.2 Pricing: All prices displayed on our website are in the currency specified and do not include applicable taxes or shipping charges unless otherwise stated. We reserve the right to change prices at any time without prior notice.

    3.3 Availability: Product and service availability may vary and is subject to change without notice. We cannot guarantee the availability of any product or service displayed on our website.

    4.Ordering and Payment

    4.1 Placing Orders: To purchase our products or services, you may be required to provide certain information, including but not limited to your name, billing address, shipping address, email address, and payment details. By placing an order, you represent and warrant that you have the legal right to use the payment method provided.

    4.2 Order Acceptance: Once you place an order, you will receive an email acknowledging the receipt of your order. This email does not constitute acceptance of your order; it is simply a confirmation that we have received it. Order acceptance and the formation of a contract between you and Guru Plumbing will occur when we dispatch the ordered products or begin providing the services.

    4.3 Payment: Payment for products and services must be made in full at the time of purchase unless otherwise agreed upon. We accept various payment methods, which will be clearly indicated during the checkout process. You agree to pay all fees, taxes, and charges associated with your order.

    5.Shipping and Delivery

    5.1 Shipping Policy: We strive to process and ship orders promptly. However, delivery times may vary depending on your location and the availability of the product. We will provide you with an estimated delivery date, but please note that this is only an estimate and not a guarantee.

    5.2 Risk of Loss: The risk of loss or damage to the products passes to you upon our delivery to the carrier. We are not responsible for any delays, loss, or damage that may occur during transit.

    5.3 International Shipping: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.


    6.Returns and Refunds

    6.1 Return Policy: If you are not satisfied with your purchase, you may be eligible for a return or exchange in accordance with our Return Policy. Please review the policy on our website for detailed information on the return process and eligibility criteria.

    6.2 Refunds: Refunds for eligible returns will be processed using the original payment method, excluding any shipping, or handling charges. Please allow a reasonable processing time for the refund to be credited to your account.

    7.Intellectual Property

    7.1 Ownership: All content and materials on our website, including but not limited to text, graphics, logos, images, videos, and software, are the property of Guru Plumbing or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any of the content without our prior written consent.

    8.Limitation of Liability

    8.1 Disclaimer of Warranties: To the fullest extent permitted by applicable law, Guru Plumbing disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or the services provided will be uninterrupted, error-free, or secure.

    8.2 Limitation of Liability: In no event shall Guru Plumbing or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of our products and services. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the amount paid by you for the products or services.

    9.Governing Law and Dispute Resolution

    9.1 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Australian Federal Law, without regard to its conflict of law principles.

    9.2 Dispute Resolution: Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of Australian Centre for International Commercial Arbitration (ACICA) in Australian Federal Law. The language of the arbitration shall be English, and the award rendered by the arbitrator shall be final and binding.


    We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.


    If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

    12.Entire Agreement

    These Terms and Conditions, along with any additional policies or agreements referenced herein, constitute the entire agreement between you and Guru Plumbing regarding the use of our website and the purchase of our products and services.

    If you have any questions or concerns about these Terms and Conditions, please contact us at info@guruplumbing.com.au.